Network Manager

Main responsibilities of the post 

• Manage the school’s ICT infrastructure, including servers, networks and security systems
• Ensure the delivery of IT across the school and in the curriculum.
• Manage the school’s ICT helpdesk and troubleshooting services.
• Maintain and upgrade software applications, keeping up-to-date with technological developments within the Education sector.
• Promote the effective use of ICT systems and equipment across the school, both educationally and administratively.
• Deliver a customer friendly service to all staff and pupils. 

Organisation 

• Take overall responsibility for the running, organising and development of the ICT support department.
• Ensure the development and maintenance of all networked services, e.g computing, telephones, entry systems and photocopiers.
• Provide day-to-day support of file servers, networking equipment, printing and system back-up devices and storage systems.
• Oversee network administration, including setting up of new staff and pupils, controlling access rights and file space allocation.
• Manage the installation, distribution and upgrading of application software on the school’s networks.
• Maintain a high level of security of school networks, including fire walls, anti-virus software, access control systems and data back-up.
• Monitor and review the effectiveness and efficiency of ICT systems and equipment, making recommendations for improvements as required.
• Develop plans to meet future ICT needs of the school and provide technical assistance on the procurement of ICT hardware and software.
• Maintain and where necessary create in-depth technical documentation for all systems and processes 

Management 

• Hold regular team meetings with ICT support staff in order to brief them on any developments and address any issues arising.
• Manage the performance of ICT support staff, undertake appraisals and promote their professional development.
• Oversee the recruitment and induction of new staff to the department and identify training needs.
• Maintain effective succession planning structures within the ICT department and assist other ICT support staff to develop additional skills.
• Take ownership of ICT projects and any subsequently resulting service contracts or agreements.
• Manage an in-house school ICT budget for purchases, repairs and consumable costs.
• Ensure compliance with data protection legislation and the UK GDPR.

 Support and communication 

• Support the SLT on emerging technologies and on the content and implementation of ICT policies and procedures.
• Manage remote access for staff and pupils as required.
• Log and undertake support requests, monitoring performance against agreed service levels.
• Provide technical website support and assist ongoing website developments andprojects.
• Support external visitors and guests with ICT implementations and presentations.
• Liaise with appropriate external agencies and build and maintain good relations.
• Arrange for the repair of hardware faults with external agencies as required.

 Additional duties 

• Observe the school’s health and safety procedures and work safely at all times.
• Adhere to the school’s child protection and safeguarding policies and promote the welfare of all pupils.
• Carry out routine and complex administration tasks commensurate with the role.
• Provide relevant advice and guidance to staff, pupils and parents where necessary.
• Provide in-house training as appropriate to staff.
• Maintain an ongoing awareness of relevant developments in IT and the Education sector.
• Undertake all mandatory training on an annual basis.  Participate in induction training, staff review processes and CPD opportunities.
• Support at school events with audio-visual requirements.
• Undertake other professional duties that may be reasonably assigned by the Headteacher.

 This job description will be reviewed annually and may be subject to amendment or modification at any time after consultation with the post holder. It is not a comprehensive statement of procedures and tasks, but sets out the main expectations of the school in relation to the post holder’s professional responsibilities and duties.